FAQ’s

Where do I pick the motorhome up from?

The motorhome is based at our home near the centre of Kirkwall. We are happy for you to collect it from our home but equally we are happy to take the motorhome to you anywhere on the Orkney Mainland free of charge.

 

How long can the motorhome operate without a mains hook-up?

You should be able to spend a couple of nights with things powered by the leisure battery. If you need to re-charge, then you can simply run the engine for a little while, or hook up at a campsite. Please note that not all appliances will run on the 12v leisure battery.

 

Can I take my dog?

We are happy for one well behaved dog to be on board per hire. Please notify us at the time of booking if you do wish to take your dog with you as well. If any damage is caused by the dog you will be charged in full for the damage caused, any hairs must be cleaned up completely or a cleaning charge will be made.

 

What age do I need to be to hire a motorhome?

You need to be aged between 25 and 70 with a minimum two years driving experience. In some cases the insurers will accept hirers out with these age brackets, so please contact us in this instance and we will advise.

 

Where can the motorhome be driven?

The motorhome is fully insured to be driven anywhere within the UK. If you are looking to travel to Europe please contact us and we will speak with our insurers to increase cover for the period you a looking to hire for. There will be an additional charge this.

 

What type of Fuel does the motorhome take?

Our motorhome runs on Diesel fuel. A full tank will be provided on collection and you must return the vehicle with a full tank. Failure to return the vehicle with a full tank will result in a refuelling charge of £20 plus the cost of the diesel.

 

What identification do I need to bring as a driver?

We ask that you bring your driver’s licence and two recent utility bills (not older than 3 months)

 

What is the £500 security deposit for?

We hold this for any damage brought to the van or its contents while on hire. This also acts as an excess should you find yourself in an accident. The full amount will be refunded to you on return if the motorhome is returned in the same condition as you received it.

 

How can I pay?

To comply with my insurance company I must receive some of the overall payment by a traceable method such as cheque, bank transfer or paypal. On making your booking I require a £250 deposit to secure your booking. The remaining balance is then due 8 weeks prior to the start of your hire.

 

Can we expect to be given instructions on how to use the van?

Absolutely! We spend on average about half an hour to forty mins with you to show you how to operate the van. We also give you a manual and telephone numbers to contact us if you run into difficulty.